Welcome to PsyKey LLP. This document is designed to provide you with important information about our professional services and policies. It forms an agreement between you (the client) and your assigned counsellor. Please read it carefully and discuss any questions with your counsellor.

Your signature at the end of this form indicates that you have read, understood, and agree to the terms outlined below.

1. Our Commitment & Therapeutic Approach

All counsellors at PsyKey LLP are qualified professionals and members of relevant professional bodies, such as the Singapore Association for Counselling (SAC). They are bound by their respective ethical codes of conduct.

Our practice uses a variety of evidence-based therapeutic approaches to support our clients. These may include Person-Centred Therapy, Cognitive Behavioural Therapy (CBT), Reality Therapy, and others. Your counsellor will discuss their specific approach with you and will work collaboratively to tailor the therapeutic process to your unique needs and goals. Our primary aim is to provide a safe, supportive, and non-judgmental space for you to explore challenges and create positive change.

2. Confidentiality

Your privacy is paramount. All information shared in your counselling sessions is strictly confidential. However, there are specific legal and ethical exceptions where your counsellor is required to disclose information:

• If you pose an imminent risk of serious harm to yourself.
• If you pose an imminent risk of serious harm to another person.
• If there is suspected abuse or neglect of a child or vulnerable adult.
• If your records are subpoenaed by a court of law.

Should such a situation arise, your counsellor will make every effort to discuss it with you before any action is taken.

3. Online / Virtual Counselling

Counselling conducted online (telehealth) has unique confidentiality risks. While your counsellor will conduct the session from a secure, private environment, we cannot guarantee the privacy of your location. To protect your confidentiality, please ensure you are in a private space where you will not be overheard or interrupted.

4. The Counselling Process & Session Duration

• Session Length: A standard counselling session lasts between 50 and 60 minutes.
• Frequency & Duration: The total number of sessions depends on your individual needs. We can agree to a fixed number of sessions followed by a review, or work with an open-ended agreement.
• Reviews: We will regularly review our progress together to ensure our sessions are meeting your needs and to adjust our goals if necessary.

5. Fees & Payment

• Fee Schedule: Fees for counselling sessions vary depending on the counsellor's qualifications and experience. The exact fee for your session will be confirmed at the time of booking.
• Payment Policy: Payment is required at least 24 hours prior to your scheduled appointment to confirm your slot. Appointments for which payment has not been received will be automatically cancelled.
• Payment Methods: PayNow, PayLah, or Internet Banking. Details will be provided upon booking.

6. Cancellation & Rescheduling Policy

• Client Cancellation: We require a minimum of 24 hours' notice to cancel or reschedule an appointment. The full session fee will be charged for cancellations made with less than 24 hours' notice or for missed appointments.
• Counsellor Cancellation: If your counsellor must cancel a session, you will be notified as soon as possible, and we will work with you to reschedule at your earliest convenience.

7. Professional Practices

• Clinical Supervision: As part of our commitment to professional excellence, our counsellors regularly engage in clinical supervision with a qualified supervisor. All client information discussed is anonymized to protect your identity.
• Record-Keeping: We maintain brief, confidential client records to ensure the quality and continuity of care. These records are stored securely and include your contact information, signed consent form, and confidential session notes. You have the right to request, in writing, to view the information held about you.

8. Client Conduct

To ensure a safe and effective therapeutic environment, sessions will not proceed if a client is under the influence of alcohol or non-prescribed substances. In such cases, the session will be cancelled, and the full fee will be forfeited.

9. Communication & Emergencies

Your counsellor's contact number is for scheduling and administrative purposes only. Therapy or crisis support is not provided via text or phone calls.

Counselling is not an emergency service. In the event of a mental health crisis where you feel you are in danger of harming yourself or others, please take immediate action:

• Call the Samaritans of Singapore (SOS) 24-hr Hotline: 1-767
• Call the National Care Hotline: 1800-202-6868
• Call for an ambulance (995) or the Police (999).
• Go to the Emergency Department at the nearest hospital.